“At LOHN, we are committed to providing you with the highest quality products. Due to the nature of our products, we are unable to accept returns or exchanges. For hygiene and safety reasons, once a product has been shipped, it cannot be returned. If you have any questions about a product before purchasing or need assistance with your order, please don’t hesitate to reach out to our customer service team. We’re here to help and ensure you have a great experience with our products. However, in the instance that a product is defective, the management would carry out its own investigation and de-escalate the situation at its discretion.”